Terms & Conditions

The care we promise,
and the fine print.

For over 50 years, Mangalore has trusted us with its finest garments. These terms explain how we care for your clothes and how our pickup and delivery service works.

Garment Care

1. Delicate fabrics. We take extra care with artificial silk, zari, chiffon, organza and embellished garments. Because these fabrics are fragile by nature, we cannot accept responsibility for damage or colour change during cleaning.
2. Latent manufacturing defects. Some garments have hidden faults such as uneven dye, incorrect fibre blends or inadequate pre-shrinking. These show up only during cleaning, so we cannot accept responsibility for the resulting shrinkage, fading or colour bleeding.
3. Stain removal. We give every stain our best effort and never charge extra for stain treatment. If a stain remains, we will rewash the garment free of charge, though complete removal cannot be guaranteed.
4. Pre-existing damage. Garments with thinning fabric, tears or holes are accepted and cleaned at the customer's risk. We record their condition when we take them in and cannot be held liable if that damage worsens during cleaning.
5. Loss or major damage. If a garment is lost or suffers major damage while it is in our care, compensation is settled against the original purchase receipt, at half the purchase price for a new garment and one fourth of the value for a used one. Where the receipt is not available, we settle at ten times the cleaning charge for a new garment and five times the cleaning charge for a used one. Major damage means the garment can no longer be worn or repaired.
6. Minor damage. If we cause damage that leaves the garment still wearable, we will repair or re-wash it at no charge.
7. Checking your garments. Please check your garments against the bill before you leave the counter. Anything missing, mixed up or damaged must be raised and settled before you take delivery. Once the garment leaves the shop, we cannot tell where the problem happened, so we cannot settle a claim.
8. Fire. All garments on our premises are insured. In the event of fire, claims are settled in proportion to the insurance settlement.
9. Uncollected garments. Garments left uncollected for more than one year after their due date will be donated to those in need. We will make every effort to contact you first.

Pickup & Delivery

1. At pickup. Our team counts your garments and records any existing damage with you before collection.
2. Availability. If you will not be available to receive your delivery, please tell us in advance so we can make suitable arrangements.
3. Payment. Payment is due on delivery, by UPI. We do not collect cash.
4. Loss or damage in transit. Your garments are in our care from the moment we collect them until we hand them back to you. The loss, major damage and minor damage terms above apply in full to pickup and delivery.
5. Telling us about a problem. Please look through your garments soon after delivery. If anything is missing or damaged, message us on WhatsApp within 24 hours, keeping the garment unworn and unwashed. After that we cannot tell where the problem happened, so we cannot settle a claim.

Questions about any of these terms? Message us on WhatsApp or call +91 99459 72321. We are always happy to explain.

Coronet Cleaners · Mangalore · These terms may be updated from time to time.